Refund policy

Last Updated: July 2026

At Lexiqueo, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

30-Day Money-Back Guarantee

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must:

  • Be in its original condition.
  • Include all original accessories and packaging.
  • Show no excessive signs of misuse or intentional damage.
  • Be accompanied by proof of purchase or your order number.

How to Start a Return

To request a return, please contact our support team before sending your item back.

Email: contact@lexiqueo.com

Phone: (651) 498-1433

Please include:

  • Your order number
  • The reason for your return
  • Photos (if the item is damaged or defective)

Our support team will provide return instructions and the appropriate return address.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives:

  • Damaged
  • Defective
  • Incorrect
  • Missing parts

Contact us within 7 days of delivery at contact@lexiqueo.com with photos of the issue. We'll work quickly to provide a replacement, refund, or other appropriate solution.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please note:

  • Processing times vary by financial institution.
  • Most refunds appear within 5–10 business days after approval.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

If you receive a defective or damaged item, we'll gladly replace it. Contact us at contact@lexiqueo.com to arrange an exchange.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

After this period, your order may already be in processing or shipped and can no longer be canceled.

To request a cancellation, contact us immediately at:

Email: contact@lexiqueo.com

Phone: (651) 498-1433

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for items that:

  • Have been excessively used or damaged by the customer.
  • Are missing essential components or accessories.
  • Were purchased as final sale or clearance items (where applicable).

Return Shipping

If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping costs.

For returns due to a change of mind or other non-defective reasons, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Need Assistance?

Our customer support team is always happy to help.

Lexiqueo Customer Support

Email: contact@lexiqueo.com

Phone: (651) 498-1433

We strive to respond to all inquiries within 24 business hours.